Refund Policy for WordPress Site & App Studio (W.P.S.A.S)
At WordPress Site & App Studio (W.P.S.A.S), we are committed to delivering high-quality website design, development, and customization services. We understand that the nature of custom work means that expectations and outcomes must align closely to ensure satisfaction. However, due to the bespoke nature of the services we provide, we have a strict No Refund Policy under most circumstances.
Please read the following terms carefully.
1. No Refunds Policy
Once a project has commenced, W.P.S.A.S does not offer refunds for services rendered, including website design, development, or any customization services. Upon payment, you acknowledge that we have invested time and resources into your project, and services are rendered based on the agreed scope of work.
2. Project Cancellation
If you decide to cancel your project after it has begun, we will stop work immediately, but you will be liable for payment for the work completed up until that point. The exact amount due will be determined based on the progress of the work and the terms outlined in your specific contract or agreement.
3. Changes in Scope
If the scope of work changes after the initial agreement (e.g., additional features, functionalities, or design adjustments), the new work will incur additional charges. These additional charges will be agreed upon in writing before the work is started. No refunds will be given for work already completed in accordance with the original scope.
4. Satisfaction Guarantee (Revision Period)
While we do not offer refunds, we are committed to customer satisfaction. If you are not satisfied with the progress of the project, we offer a revision period during which you can request revisions or changes to the design or functionality as per the agreed scope of work. We will work with you to make necessary adjustments until the project aligns with your expectations.
- The revision period for website design is 30 days after the initial design presentation.
- The revision period for website development and customization is 7 days after the first delivery of the live website.
After this period, any further revisions will be subject to additional charges.
5. Refunds for Technical Issues
If there are technical issues with the completed website, we will fix any bugs or errors related to the functionality of the website as part of our service commitment. However, no refunds will be provided for errors that are outside the scope of the original work or issues resulting from external factors, such as server failures, third-party plugins, or changes made by other service providers.
6. Force Majeure
If we are unable to complete the project due to circumstances beyond our control (e.g., natural disasters, political unrest, or other unforeseen events), we will do our best to communicate and resolve the issue. In these cases, refunds will be assessed on a case-by-case basis, depending on the extent of work completed before the situation arose.
7. Payment Terms
Our payment structure is typically outlined in the service agreement and is due in installments based on milestones. If you cancel the project midway, you will be required to pay for any completed work up to the point of cancellation. Payments made prior to cancellation are non-refundable except where explicitly agreed otherwise.
8. Dispute Resolution
In the event of a dispute regarding the work provided or the refund policy, both parties agree to attempt to resolve the issue amicably through direct communication. If a resolution cannot be reached, the matter will be subject to the jurisdiction of Darbhanga, Bihar, India, and both parties will agree to use alternative dispute resolution methods, such as mediation or arbitration, before seeking legal action.
9. How to Request Changes
If you wish to discuss your project or have any concerns regarding the work completed, please contact us via developer@wpsiteappstudio.com. We are always open to feedback and will work with you to ensure you are satisfied with the outcome.
10. Acknowledgment of Terms
By engaging with W.P.S.A.S and making a payment for our services, you acknowledge that you have read, understood, and agreed to this Refund Policy and that no refunds will be provided after work has begun. You also understand that any changes in the scope of work may incur additional charges and that you are responsible for payments as per the terms outlined in your service agreement.